Write to flashpicdeveloper@gmail.com. A person reads it.
Photos are deleted 48 hours after the shoot. Once that's passed they can't be recovered — ask the photographer, who still has the originals on their own camera.
Open the same link again within the 48 hours and they'll still be there. If the link is gone, write to us with the approximate time and place and we'll help you find it.
The photographer you bought from is the merchant of record, so refunds are theirs to issue and their name is what appears on your card statement. If you can't reach them, write to us and we'll put you in touch.
Payouts are made by Stripe on their own schedule, usually a couple of days after a payment. Sign in to your Stripe dashboard to see the status. If Stripe is holding the account for verification, the Account screen in FlashPic will say so.
It looks for photos added to your camera roll since the last code you made. If your camera's clock is off from your phone's, that can confuse it — open Account and tap "Start a fresh batch" to reset.